Midland Return Policy

1 year ago UpdatedFollow

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We are confident you will love using your new Midland product. If for any reason you are not satisfied with your purchase, you may return your undamaged Midland Product(s) in like-new condition within 30 days from purchase, for a full refund of the purchase price. To request a refund please visit Midland’s Returns Portal. 

Midland products purchased from another website or retailer must be returned to those resellers in accordance with their return and refund policies, including Amazon.

To be eligible for a refund, the return must satisfy the following requirements:

• Customer must initiate a return through Midland’s Returns Portal within 30 days from the date of purchase
• The return product(s) must have been originally purchased.
• The product must be returned in like-new, resalable condition in the original packaging together with all accessories and other materials originally included with the product
• Customer will be responsible for the cost of shipping the returned product back to Midland, which cost must be paid through the Returns Portal. Note the shipping cost will be covered if the customer purchased “Redo” with the item
• Customer will obtain a return confirmation and shipping label through the Returns Portal. The customer must ship the product back to Midland within 30 days after the return confirmation is issued
• The returned product(s) should be safely and securely packed and shipped to Midland using the shipping label obtained from the Returns Portal

Upon Midland’s receipt and approval of the returned product, Midland will refund the purchase price to the original form of payment (i.e., credit card). Shipping and handling costs are not refundable.

Midland does not offer refunds on items as not eligible for return, or closeout items.

Warranty claims must be submitted separately. Please read through Midland’s warranty terms for more details.